Frequently Asked Questions
Everything you need to know about your cute new wardrobe.
How long does international shipping take?
Most of our kawaii apparel and accessories arrive within 10-21 business days. We ship directly from our specialized workshops in Asia to ensure you get the latest trends as soon as they drop.
What is your return policy?
We want you to love your look! If you are not satisfied, you can return unworn items with original tags within 30 days of delivery for a full refund or store credit.
How do I know which size to order?
Since many of our items follow Asian sizing, we recommend checking the specific size chart on each product page. Often, we suggest ordering 1-2 sizes up from your usual US/EU size for that perfect oversized aesthetic.
Are the colors exactly as they appear in photos?
We strive for 100% accuracy, but please note that colors may vary slightly due to screen calibration and lighting. We use high-quality photography to ensure the pastel and vibrant tones are as true-to-life as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order?
Yes! Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.